Customer Testimonials

I went to Gerald Subaru of Naperville to shop for a SUV. Ella Smith assisted me with the initial test drive and explained the safety features that I was looking for. She didn't use any high pressure selling techniques and focused on my needs instead. After she learned that I have a slight preference of white color over silver, she went above and beyond to ensure I can get a forester with white color. For finalizing the deal, J.R. Carlson assisted me with that and even gave me a ride to the nearby bank to get a cashier's check when I realized that there is a limit on using the debit card. I am grateful for the services provided by both sales consultants. I used to drive a Toyota for the last 20 years. As I had to be back in the car buying market, I realized that Toyota cars have transformed from reliable economy cars to reliable luxury cars. So I started to look at Subaru, Mazda and other cars and found that Subaru is ranked very high in terms of safety, collision tests scores and customer satisfication. I am glad now that I have a reliable car with so many safety features at an affordable price.

I highly recommend Gerald Subaru of Naperville! Nick Shala is a very genuine, kind salesman; he treated me as if I were a family member, with respect. Nick answered all of my questions during my appointments as well as follow up questions via text. We did not purchase the Crosstrek during our 1st visit and I never felt pressured. When I returned to purchase my car, the process was expedient. Everyone we encountered in this dealership greeted us with a smile. The entire place, including the service department/garage is spotless! In addition, I want to give a shout out to Karyn Jaskoviak, sales consultant, for her valuable input as well. I love driving my Crosstrek! I'm glad we chose to do business with Gerald Subaru in Naperville.

My initial dealing with Jose would have awarded zero stars. He was condescending and rude. But the General Manager stepped in and was a true professional. He gave respect to me as a customer and in return deserved respect back. I was then assisted by Trish. She is what good service is all about. Let’s be honest, owning a good vehicle is not cheap, but she does a great job in explaining the needs, benefits, and builds confidence in the decisions that need to be made. If you need service at Gerald Subaru, ask for Trish, you will not be disappointed.

Last week I spent a few days texting with Nick (Fisnik Shala) about the Ascent. I explained to him that I didn’t want to come in to the dealership and spend 3+ hours when I already know what I want and most can be done before I get there. He was extremely helpful and transferred the SUV I chose from a different location. We set up a time for me to go in and finish the transaction. When I got to the dealership both he and the car were waiting, I was at the dealership less than 90 mins and everything was super smooth. It was one of the best car experiences I’ve had. Everyone was super nice from the gentleman who greeted me when I arrived to the finance manager. Highly recommend JT, Nick and the dealership.

I had a fantastic experience this February at Gerald Subaru of Naperville. I worked with Lenny (Leonid) Shukhman, and he made the process of getting my new Subaru incredibly easy. Despite the winter chill, Lenny’s energy and professionalism were top-notch. He was very patient while we compared different trims and was completely transparent about the pricing—no hidden games. What I appreciated most was that he didn't just hand me the keys; he took the time to sit with me and set up all the car's technology so I was ready to go. If you want a great deal and a stress-free experience, ask for Lenny!